Refund Policy

Last updated: September 29, 2026

Thank you for using Fusaior. This policy explains when refunds are available for API credits and subscriptions.

1. What You Are Buying

Fusaior sells prepaid API credits and subscription plans that grant access to third-party AI models through our gateway. All purchases are processed by Waffo.

2. Refund Eligibility

• Unused credits: If you have purchased credits and have not consumed them, you may request a refund within 14 days of purchase. Refunds are calculated on the remaining unused balance.
• Used credits: Once credits have been consumed by API calls, they are non-refundable.
• Subscriptions: You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not provide partial refunds for the remaining days of an active period.
• Duplicate or unauthorized charges: If you see a charge you did not authorize or a duplicate charge, contact us immediately and we will investigate and issue a refund if appropriate.

3. When Refunds Are Not Provided

• Credits have already been used;
• The 14-day window has passed;
• The issue is caused by your own configuration, network, or client setup;
• Your account was suspended for violating our Terms of Service (abuse, fraud, reselling, or sharing API keys).

4. How to Request a Refund

Email 045mzyai@gmail.com within the applicable window with:

• The email address used at checkout;
• The order number from your Waffo receipt;
• The amount and date of purchase;
• A brief reason.

We will respond within 3–5 business days. Approved refunds are issued to the original payment method via Waffo. It may take 5–10 business days to appear on your statement, depending on your bank.

5. Subscription Cancellation

Cancel at any time through your Waffo customer portal or by emailing us. Cancellation stops future renewals; it does not refund the current billing period.

6. Contact

Refund requests: 045mzyai@gmail.com